Screenshot 2020 10 24 Infographic The New Digital Landscape pdf - Infographic: The New Digital Landscape

This infographic provides data on the status of digital interaction support in the contact center industry. Download and learn:

  • which digital channels consumers use and prefer
  • the difference between first generation and next generation digital channels
  • what companies need to do to ensure they succeed in the digital revolution
NICE inContact 8 300x77 - Infographic: The New Digital Landscape

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