A Beginner’s Guide to Launching a Customer Experience (CX) Program
For line of business managers in operations, marketing, support, and customer service, and any businessperson interested in understanding more about improving the customer experience.
A ‘101-level’ guide to understanding why customer experience strategies matter, how to get started – including pitfalls to avoid – and what results to expect from your efforts. For line of business managers in operations, marketing, support, and customer service, and any businessperson interested in understanding more about improving the customer experience.
