Keeping with its purpose of “making insurance easy,” Ageas UK has established a wide range of leading change management practices to welcome the Digital Workforce into their organisation. The company’s goals were to actively encourage its employees to welcome process automation and to eliminate worries about the impact of RPA on their employment.

Ageas UK created a culture in which the employees think of the Digital Workers as additional team mates that are responsible for doing mundane, repetitive back-office tasks 24/7/365.

Topics covered:

• How Ageas’ RPA team sold the benefits and managed the message
• Humanising the Digital Workforce
• RPA aftercare: critical for success
• The business impact of the Digital Workforce

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