Bridging the Digital Divide – Linking eCommerce with Call Centers
Tap into the potential of phone CSRs when chat is ineffective at improving online conversions.
Your phone CSR could play a critical role in improving online conversions, increasing average order value, reducing abandonment and delivering a seamless and outstanding ecommerce experience – if you bring them into your digital world.
Find out how to bridge the digital divide between your eCommerce platform and your phone CSRs by establishing a digital channel between your buyer’s browser session and your CSR desktop.
