Screen Shot 2019 05 15 at 10.36.48 PM - Case Study : Mobile Game Developer

A mobile game developer with 100 million active daily players receives up to 120,000 tickets per day in multiple languages after any major update. They needed an easy way to learn from players and fix top issues quickly.

To improve the customer experience, they needed a solution that could improve response times by deflecting tickets to self-help articles. That way, their customer support team could focus on tougher questions.

luminoso logo - Case Study : Mobile Game Developer