Effective Communications – Developing Your Communication Skills
This free eBook explains the basic principles of communication so that you can create an open and honest communications environment in any situation.
You will learn how to:
- Determine your own preferred communication style.
- Use this information to develop and enhance your communication skills.
- Identify and respond appropriately to other people’s emotions.
- Apply the six components of the RESULT communications principle.
- Overcome the most common barriers to successful communication.
Chapter 1 – Effective Communication in the Workplace
Chapter 2 – Workplace Communication Styles
Chapter 3 – Recognizing Workplace Communication Styles
Chapter 4 – Perceptual Preferences
Chapter 5 – Attitudes to Communications
Chapter 6 – Communication Research
Chapter 7 – Using the RESULT Principle
Chapter 8 – Barriers to Communication
