This May 2017 paper examines the cases for healthcare payers and providers to create a “retail-like” billing and payment experience that boosts efficiency and collections.

Key takeaways include:

• The healthcare industry stands amid a consumer engagement revolution.
• Analytics underpin an end-to-end billing and payment experience.
• Payers and providers will work together to simplify billing and payment.

Digital enablement provides a platform for consumers to more actively engage in their health and financial management, which is exactly what healthcare consumerism demands.

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