Screen Shot 2018 01 24 at 6.54.55 PM - Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy

Service professionals have been on the frontlines learning how to use artificial intelligence, whether it's chatbots, robotic process automation, or virtual assistants. In 2018, it's time to make AI work. Read Forrester Research's predictions to prepare your operations for changes to customer experience strategy, dips in customer satisfaction and service levels, and learn about the impact AI and chatbots will have on customer and agent satisfaction.

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