How Dupaco CU Drives Stellar Service with Workflow Automation

Learn how Dupaco credit union achieved greater member engagement, unlocked new efficiencies and improved accuracy, all during a high-growth period.

One of the top challenges for credit unions today is pursuing growth initiatives, all while trying to meet member demands, drive technology integration, and maintain personalized service.

Dupaco credit union faced similar challenges, as they tried to improve efficiency during a high growth period without compromising on high quality personalized service.

Download this case study to learn how Dupaco leveraged Finastra’s Fusion Phoenix workflow manager to:

  • Empower teams to work more productively and minimize errors
  • Automate a popular manual process – reducing the need from 15 people to manage the task, to only 3
  • Free teams up to focus on personalized face-to-face member interactions
  • Keep a better control on costs

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