Associates, or “Store Guides” as they’re called at L.L.Bean, are held to high standards – tasked with not only sharing their knowledge of the outdoors with customers, but also with upholding merchandise presentation standards, promoting company programs, and handling day-to-day operations.
Thanks to Zipline’s Associate Experience, L.L.Bean is able to:
- Give their Store Guides a true one stop shop for all of the information they need from corporate
- Increase the brand’s speed of business by eliminating a time-consuming verbal cascade
- Increase Store Guides’ access to store resources, dramatically improving in-store productivity
- Retain part-time store employees at a higher rate thanks to stronger manager-employee connections