Perspective on how companies and CX professionals are adapting to the sudden shift in digital technology
To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals.
The objectives were to uncover:
Get the results of that survey specifically around IT’s role in digital CX. The survey also offers extensive insights on
omnichannel engagement and employee collaboration; AI and automation; and data preparedness.