Common Service Monitoring Engine is the heart of Next Generation Service Assurance – Comarch delivers it.
OSS systems have never been as important as they are nowadays. Today, operators can not even think about delivering modern services with good quality without significant help from the supporting systems. That also means that Service Assurance becomes the most critical area of modern OSS solutions.
This white paper will review emerging trends in service management and examine the benefits of Next Generation Service Assurance concept pointing out the most crucial challenges for NGSA solution:
- providing actual information about huge number of services with complex structure
- resource dependencies offering a clear and coherent presentation and analysis of events gathered from multiple classes of sources
- organization and automatization of incident resolution process