With shipping and delivery such a critical piece of the customer experience in ecommerce, you need to choose the right carrier partner — or partners — that meet your business needs and fit your budget.
In this MCM report, hear from shipper executives about how they determine the best fit and mix of service level and cost, and how they work with their carrier partners.
In this report you will learn:
- About managing customer expectations and the bottom line
- About the importance of communication and keeping promises
- How shippers work to balance customer needs, service levels and cost
- About what to look for in a carrier partner/relationship