Things to Consider When Choosing a Call Center
Learn what to consider when choosing an outsourced call center and how its performance can affect your business.
86% of customers say they are very likely to purchase a company’s products again after a good call center experience. Yet, many companies view customer service as just expensive overhead. It’s not. Consider these facts:
- Repeat customers spend 33% more than new customers.
- It costs 6 times more to sell something to a prospect than to sell that same thing to a customer.
- Referrals among repeat customers are 107% greater than non-customers.
Quality customer service is as important to the health of businesses as are sales, marketing, and product innovation.
The most common mistake that companies make when outsourcing call center services is establishing cost reduction as the primary objective. In this white paper, you’ll learn why “value” should be the most important criteria; plus, fifteen additional facts, suggestions, and things to consider when choosing a call center.
