Learn to better understand the challenges within the vertical professional services market.

In February 2007, Computerworld invited IT influences in the vertical professional services sector to participate in a survey on IP telephony. The goal of the survey was to better understand the challenges of IP Telephony within the vertical professional services market. The report offers top-line results of that survey and is meant to serve as a brief benchmarking tool for IT managers in the market seeking information about how their peers are managing their telecommunications systems. 320 respondents compared phone system, capabilities, functions and challenges, including:

• Costs for moves/add/changes
• Management time/complexity
• Inconsistent/incompatible systems
• End-user complaints/difficulties
• Long-distance costs

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