What Happens to Customer Service When Unemployment Hits Historic Lows?

A low unemployment rate is cause for celebration. But when there are fewer available job seekers, hiring qualified customer service agents becomes increasingly challenging.

A low unemployment rate is cause for celebration. It means people are working, paying taxes, and bringing home the bacon. That’s why most people see the current 3.6% US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession.

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