IT organizations are facing the demand for faster decision-making and execution on strategy to help their business thrive in a constantly shifting market landscape, yet work is more complex than ever.

Operational agility has, as a result, become top of mind for IT leaders, yet IT’s disconnected processes means teams are wasting time wrong work. This ebook discusses how IT teams must rethink the way they operate in order to execute on demands and improve agility, and that starts with centralizing IT’s operations so they can:

• Centralize intake and demand management
• See all of IT’s work in a single view
• Prioritize work against strategy and goals