7 Pillars of Customer Experience Management for Operators
Including case studies from organisations such as Vodafone and Kyivstar, and step-by-step actions to improve company culture, this is a must-read report for all CEM executives in the European telecoms
Key takeaways you'll love, include:
- Insights in to how you can embed customer-centricity into your company’s DNA
- How to digitally transform your organisation to reduce costs and enhance customer satisfaction
- Knowledge of how to break down silos to deliver seamless experiences that translate into long-term loyalty
