2020 BILLING AND PAYMENT TRENDS AND BEHAVIORS
COVID Drives Consumers to Embrace Digital Payments | Are you Ready?
In this report, ACI demonstrates how consumers are hungry for more mobile and digital payment options. It examines how 2020 billing and payment trends and consumer preferences have shifted over the past year.
KEY TAKE-AWAYS
- Mobile Wallets: Usage has doubled in the past year.
- One-Time Payments: 55% of consumers preferred bill payment method is through a website.
- Recurring Bill Payment: Checking account deduction continues to be consumers’ most preferred method.
Download the report to learn the payment methods customers will not use in the next 12 months!
