5 DATA-DRIVEN TECH TRENDS SHAPING CUSTOMER EXPERIENCE

Screen Shot 2017 11 07 at 11.21.42 PM - 5 DATA-DRIVEN TECH TRENDS SHAPING CUSTOMER EXPERIENCE

HOW DATA DRIVES CUSTOMER EXPERIENCE

5 DATA-DRIVEN TECH TRENDS TAKING CUSTOMER EXPERIENCE TO THE NEXT LEVEL:

Mobile continues to intensify ‘micro-moments’
Artificial Intelligence creates an absolute 360-degree customer view
Chatbots act as a ‘self-serve’ way to connect with customers immediately.
The Internet of Things enables faster customer insights
Customer experience cloud suites prevail

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