How SunTrust Banks saved $2 million annually in operating costs, improved service levels and achieved capital ROI within six months.

With a strategy to continue to grow through mergers and acquisitions, SunTrust Banks needed to ensure a rapid and painless process that would allow for efficient integration of large numbers of new employees. Though the company had conducted many successful mergers in the past, the conversions had often been a time consuming and painful process. Through Courion’s automation and workflow efficiencies, SunTrust Banks:

• Reduced the number of administrators.
• Improved service levels to minutes vs. days, saving $2 million annually in operating costs.
• Defined roles for 70% of the company with only 175 total roles.

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