Article: 6 Ways to Create Exceptional Customer Experience Using Multiple Digital Channels
How are other companies across the Nordic region innovating the digital customer experience?
Danske Bank, Elkjop, Coop and Ikea recently transformed their customer experience strategy and CEM IQ have summarized their accomplishments in this article: 6 Ways to Create Exceptional Customer Experience Using Multiple Digital Channels to help you with your Nordic's specific CX strategy.
Think about the last time you reviewed how, when, and why, you connect with your Nordic customers?
Read the article to help you find out how companies across the Nordic region are changing in order to keep up-to-date with digital customer service channels and how they are leading the way for customer experience.
The top CX 6 take always include:
- Benefits of using smart phone apps
- Repercussions of negative experiences in store
- Understanding data quality improvements to your advantage
- Implementing mobile messaging service to gain a competitive edge.
