Automating 401K Support Systems to Provide Better Customer Service and Accommodate Growth
The Corticon solution was able to automate decisions, allowing Tokio Marine to increase productivity, reduce costs and improve overall quality, accuracy and customer satisfaction.
Tokio Marine Fire Insurance Company’s existing 401K business support system was a highly manual operation, lacking systemization and automation. Supporting over 600,000 users, it utilized a variety of hands-on tools including Notes, Excel and Access and featured a manual filing and processing system. Tokio Marine determined they needed to introduce an image workflow process that included a Business Rules Management System (BRMS) to automate various rules.
