Since the 1990s, the law has placed certain restrictions on how debt collectors can use modern technology to communicate with individuals who delinquent in making payments for loans, goods and services.  With no subsequent statutory updates, limited regulatory guidance, and conflicting court decisions, there remains uncertainty on the application of these restrictions to modern technology, such as mobile phone text messaging.

The current economic upheaval caused by COVID-19 brings the issue to the forefront.  How will you manage the tsunami of collection activity that awaits you?

Download the Executive Brief “Can I Text?  Collecting Debt Using Omni-Channel Communications”

This brief answers important questions, such as:

• What current laws and regulations must you be aware of when considering using omni-channel communications
• How have organizations like yours navigated the choppy regulatory waters?
• What are some best practices when it comes to obtaining consent to use text messages for collection purposes?
• What kind of text message language works best when collecting?
• What mistakes do companies like mine make when using omni-channel communications to collect outstanding debt?