Learn how Roto-Rooter transformed its fragmented customer service center into a nationwide application and improved the company’s bottom line by saving time and money.

Roto-Rooter needed to improve the efficiency of its radio-based dispatch system for service technicians. Using ASNA Visual RPG and DataGate from BluePhoenix, Roto-Rooter was able to build a new Web services-based “service-dispatch” application and equipped its technicians with GPS-enabled mobile phones to better automate its dispatch processes. This case study describes how the new application system allows Roto-Rooter to:

• provide better and faster customer service
• increase revenue to the company, since the technicians are able to complete more service calls in a day
• be more efficient in handling calls and data and helping dispatchers make the best service assignments

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