Come Fly With Me: How British Airways, Virgin Atlantic and Ryanair Distinguish Themselves Through Customer Experience
Find out just how they plan to distinguish themselves from the competition through the customer experience they provide
The travel industry, like many others, has been disrupted by digital innovation. In this CX network whitepaper, we speak to Abigail Comber, Head of Customer, British Airways; Rueben Arnold, Senior Vice President Marketing & Customer Experience, Virgin Atlantic and Kenny Jacobs, CMO, Ryanair, to find out just how they plan to distinguish themselves from the competition through the customer experience they provide. What lessons can you learn?
