Complaint Handling as an Integral Part of FDA and ISO Compliance
This white paper prepared by MasterControl discusses the implications of consumer complaints in regulated environments and how companies can turn complaints into opportunities for improvement.
This white paper covers the following:
- Regulatory basis of complaint handling requirements (FDA regulations, ISO standards)
- Common challenges faced by companies in establishing and maintaining a complaint-handling system
- Steps that can help a company develop an effective strategy for complaint handling
