With contact centers under increasing pressure to make their resources more accessible to their customers and reduce costs, recent research from the Aberdeen Group reveals that hosting contact center capabilities is one of the top three strategic initiatives companies will take in the next few years.
On demand contact centers delivered in the form of Software-as-a-Service (SaaS) offer significant benefits to your organization’s customer service department:
Also, implementing hosted contact center capabilities has a huge impact on a company’s customer relations:
Learn more about these benefits of hosted/on-demand contact center strategies and other detailed research findings from the Aberdeen Group report about “Contact Center On-Demand: Right Price – Right Results”, sponsored by Neocase Software.
This report was written by Aberdeen Group, Sponsored By Neocase Software.