Learn how banks are building exceptional customer service strategies in this Trendline.

Banks and fintechs have a choice when looking to grow: Identify a new customer segment and expand services, or drill down and better serve the clients they have. Explore the successes and challenges financial institutions have found in solidifying their relationships with customers.

INCLUDED IN THIS TRENDLINE

• Citi moves deeper into e-commerce through digital couponing
• Plenty aims to help couples build wealth together
• Novo rolls out an embedded payroll tool for small businesses

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