Customer Service and Support – Customers Versus Companies
High-Tech Service Providers: Companies and consumers differ dramatically in their impressions about service. Are you on the same page with your customers?
In this first installment of a three-part series on customer service in the technology industry, we draw on three comprehensive Accenture surveys to explore the extent of the customer service challenge facing high-tech providers by illustrating the disparity between the views of customers and the perspectives of business executives. The results should be eye-opening for any executive concerned with growing a high-tech business.
