In today’s recovering economy, Customer Success teams are in the spotlight. These teams are tasked with retaining and expanding revenue from existing customers. But with high customer-to-account-manager ratios, it is sometimes impossible to proactively address customer needs. Capacity issues require Customer Success Managers to pick and choose which customers to prioritize over others.

Fortunately, there’s an innovative technology helping CMSs accomplish more without increasing headcount – Conversational AI for Customer Success.

This eBook covers a scalable strategy for customer retention and how Conversational AI helps retain and grow revenue from your existing base at scale. As Customer Success teams level up their ability to engage customers and generate revenue, organizations will naturally include Customer Success leaders in decision making.