Dissecting Swarovski’s Sparkling Customer Experience Strategy
Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company's strategy for creating a mindset of excellence amongst Swarovski employees.
Focusing on Top Box Scoring, a new VOC feedback programme, aimed at turning insight from data in to action and ensuring the customer experience you provide is always remarkable. This interview is your way to make sure your company stays ahead of its DACH competitors!
