In order to succeed in today's digital world, you need to 'draw up' the data that makes those assets most useful to your customers, creating 'customer-first' experiences that put their needs ahead of everything else.
Customers expect content to be tailored especially for them — available at the very moment they need it, no matter where they are. If you can't meet their needs, they won't give your brand a second look. Econsultancy's findings confirm that organizations with well-designed user journeys 'that facilitate clear communication and a seamless transaction are 57 percent more likely to have exceeded their business goals by a significant margin.'
Points addressed include:
- Know your audience inside out
- Build your strategy around the customer
- Assemble a crew of journey managers
- Reward outstanding customer-first performance.
- Develop clear workflows with cross-functional collaboration.
- Use systems and technology to output content fast
- Make optimization fast and efficient.