EMA surveyed 400 IT professionals globally to understand the role that advanced technologies, such as automation and AI, play in the quality of services IT delivers to the enterprise.

Not surprisingly, IT automation has a far-reaching impact across functions, offering benefits that are highly valued up and down the chain of command.

In fact, EMA research shows that IT automation, done right, has the realized potential of being transformational to the relationship of IT and its business stakeholders, as well as to the business itself. Although potentially game-changing, these advances are not challenge free.

Technological complexity, functional understanding, resource allocation, and simple resistance to change all exert drag on adoption. This paper takes a research-based look at the adoption, maturity, challenges, and near-term plans for IT automation.

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