A cornerstone of digital transformation is transforming document-centric business workflows, especially those related to interactions with customers and other external stakeholders.

Innovative technologies are enabling fundamental changes in managing document workflows and governing information. This offers organizations opportunities to drive competitive differentiation as well as improve bottom-line results.

At the same time, these technologies, as well as the overwhelming volume of information, present new challenges including the challenge of complying with new regulations such as General Data Protection Regulation (GDPR).

Failure to transform document workflow and information governance processes impact the quality and integrity of information, compromise data analysis and increase risk of excessive retention.

This InfoBrief describes specific benefits of driving organizational maturity across both document workflow technologies and information governance best practices for better business outcomes.