Screen Shot 2017 07 13 at 7.34.06 PM - Enterprises Invest In Customer Service To Support The Top Line

Delivering superior customer service is crucial but challenging. Customers expect highly tailored service interactions and quick resolutions to their issues, but complex technology ecosystems make it hard to integrate customer data across channels.

Oracle commissioned Forrester Consulting to explore customer service technology adoption trends and business priorities. Forrester used its existing data and conducted an auxiliary custom survey of 250 decision makers in five countries to create this profile.

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