Executive Guide to Call Center Compliance
Ultimate guide to compliance requirements, concerns, and solutions fo the contact center.
This resource is intended as a guide for executives about legal and regulatory compliance in the contact center environment with a focus on PCI Compliance. As organizations are evolving with the digital transformation wave, new sources of risk and ROI have arisen.
Highlights:
- Call monitoring, PCI and SSN redaction reduce risk in many areas.
- PCI redaction reduces data breach and fine risk.
- Compliance monitoring reduces the risk of fines and legal action.
