Ready to transform your organization’s customer experience from outdated to outstanding? Join our webinar where we will dig into the must-haves to delve into the power of Generative AI and its role in achieving exceptional customer service.

During this webinar, we will cover:

• Vision and foundation: the real backbone of outstanding customer experiences lies in technology. The right infrastructure will enable collaboration, knowledge sharing, and real-time readiness.
• Gen AI use cases: Explore scenarios where Generative AI can help unlock exceptional customer experiences.
• Intent recognition for time-saving tools like automated responses and dialogue routing.
• Live summarization and sentiment reporting with CRM write backs and with Microsoft 365 Copilot in Teams.
• AI-driven insights, such as AI-assisted predictive analytics and forecasting, number of minutes on the phone, daily peak levels for the last month, and more.

Please fill the below form to download

Download