Over the next few years, using analytics and AI to deliver greater relevancy in customer support interactions will be key to customer excellence. This Gartner report delves into how advanced technology, analytics, and artificial intelligence will be key to delivering more relevant customer interactions. Discover how analytics and artificial intelligence (AI) will be key to meeting customer needs; changes in how, when, and where customers need support; and what you need to know to stay relevant to your customers.

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