Global Business Service in the Digital Era
How do world-class GBS organizations perform — and how do you compare?
Get “Global Business Services in the Digital Era” for a look at the ongoing shift to GBS and the benefits that organizations see in agility, customer centricity, and digital transformation. An annual study by The Hackett Group consultancy, the 2017 report outlines how top-performing GBS organizations are:
- 4x more likely to maintain or improve service performance targets
- 6x more likely to meet or exceed cost-reduction targets
- 6x more likely to exceed expectations for enterprise agility
