How Employee Experience Functions in a Workforce Management Tool to Boost Worker Satisfaction
Brought to you by No Jitter!
As employee experience becomes an increasing priority, many contact center vendors have released tools to help boost employee engagement and productivity. The importance of such tools has been hidden behind closed doors over the past decade or so, but with a clear correlation between employee happiness and agent retention, agent utilization, and overall productivity, it’s now becoming extremely hard to ignore.
With the contact center industry known as one with the highest rate of attrition, it’s long overdue that we start to think about employee satisfaction as well as what customers think about a brand.
Here’s how these tools work and touch on why call centers should ask employees how they’re doing in addition to asking customers how employees did. Download now to continue reading!
