Go from Poor Support to Customer Delight Poor support is characterized by major ticket backlogs and unhappy users.

• Are you providing disconnected support – support that isn’t available whenever and wherever work happens?
• Do your users complain your service portal is dif cult to use driving down satisfaction and productivity?
• Is your outsourced call center trading quality for lower cost per call?
• Is your service management team team losing the battle against a growing backlog of tickets?

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