How To Put Your Customers At The Heart Of All Your Internal Processes
It’s the first step to putting your customers at the heart of all your internal processes?
Fed up of the perception that your company doesn’t care about its customers? Sick and tired of the negative press the utility sector receives? Ready to enter 2015 making your customer experience the factor that allows for more content, stickier consumers? Then look no further than this exclusive piece of insight from the King of Customer-Centricity, Stephen Hewett.
In 2015, simply being aware of the increasing rate consumers are switching energy providers and are expecting more from their utility companies will not be enough. Your company needs to know the 4 themes that have to be integrated into the business in order to stay ahead of competitors, the best methods of implementation and the mistakes to leave behind in 2014.
