Salesforce Research surveyed more than 1,900 global customer service leaders to discover:

• The most common goals, obstacles, and success measures for today’s service teams
• What sets high-performing service organizations apart
• The areas in which service is supercharging efforts to grow business in 2015 and beyond

This report highlights service trends in 2015, including the central role of service in an integrated customer success platform. Throughout the report, data is examined relative to service performance to identify patterns for overall success.