Research Report: Is it time for IoT to become part of the  field service landscape?

We are seemingly blessed to be living in a time of such incredible advancement.

Technological trends such as Big Data, Enterprise Mobility and Cloud Computing have all pushed businesses forward and often we see these three coming together in the latest field service management systems, where data is easily collected, interpreted and distributed across a business ecosystem.

Such systems give engineers instant access to knowledge bases, managers continuous overviews of the performance of their teams and most importantly of all, customers an ever improving customer experience.

ABOUT THE RESEARCH:
The research was conducted across a period of 6 weeks. Over 100 field service professionals contributed to the research with respondents from both the operational side of business (field service directors/managers etc) as well as senior IT representatives (CIO/CTO etc.) Participating alongside business leaders (MD,CEO etc.)

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