Is the Customer Really Always Right?
Are your Contact Center Agents trained to tell customers ‘no’?
No, the customer isn't always right. Take a look at how you can train your Contact Center Agents to say no without upsetting the customer.
Are your Contact Center Agents trained to tell customers ‘no’?
No, the customer isn't always right. Take a look at how you can train your Contact Center Agents to say no without upsetting the customer.
