The End of No. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting.

But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business.

This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to:

• Accelerate incident resolution with automation and prioritization
• Improve change management processes with better controls and visibility
• Optimize reporting for setting goals, aligning priorities, demonstrating results