The rise of new digital technologies has changed the face of many industries, with healthcare being one of the most impacted sectors. From the rapid growth of telehealth to the widespread proliferation of electronic health records, healthcare providers across the globe are beginning to embrace digital technology as a means of driving meaningful change across their organizations.
Jefferson Health, a large and growing regional health system that is also a teaching hospital for Thomas Jefferson University, is one such healthcare organization capitalizing on new technologies. To deliver on its vision of creating an ecosystem driven by innovation, Jefferson Health formed the Digital Innovation and Customer Experience (DICE) Group—a unit designed to pioneer transformative solutions for new challenges as they arise and to transform the overall patient experience.
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