Vendors’ positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions. It is more important than ever to identify vendors that can adapt new technologies for FSM.

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*Gartner, 'Magic Quadrant for Field Service Management', Jim Robinson, William McNeill, Jason Wong, Michael Maoz, November 3rd, 2016 

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