Making Agents Bionic – US
White Paper
The role of the call center is changing as simple customer journeys become self-serve. The call center of tomorrow will need to augment human agents with technology to create a new breed of bionic agents equipped to deal with complex customer journeys.
Read this white paper and find out:
The changing role of the call center
How call centers use technology to improve the customer-agent interaction
The future of the call center agent
